Terms of Service
Last Updated: 28/07/2026
These terms apply to all services provided by Netspire Group Ltd, a company registered in England and Wales, company number 17355246, registered office 66 Paul Street, London, EC2A 4NA ("Netspire", "we", "us", "our").
By subscribing to a Netspire plan, you ("the Client", "you") agree to these terms. Please read them before you pay, particularly section 5 (minimum term), section 6 (cancellation and refunds), section 9 (ownership) and section 14 (liability).
1. The Service
Netspire designs, builds, hosts and manages websites on a subscription basis. There is no separate build fee. The cost of designing and building your website is recovered across the subscription term.
Your plan determines the scope of your website and the level of service. Plan details are set out on netspire.co.uk and in the proposal or order confirmation we send you
2. What Is Included
Design and build. We design and build your website to the scope agreed in your plan and proposal.
Hosting and maintenance. We host your website, keep it online, and maintain it for as long as your subscription is active and paid.
Edits. You may request unlimited small edits, such as text changes, image swaps, price and contact detail updates, and similar adjustments to existing pages. You may submit as many requests as you like at any time. We work through requests in order, normally one at a time.
Typical turnaround. As a guide, small text or image changes are normally completed within 2 to 3 working days, and larger changes within 5 to 10 working days.
These are indicative timescales, not guarantees or service levels. Timescales run from the point at which we have everything we need from you, exclude weekends and public holidays, and may be longer during busy periods, holiday closures, or where a request is more involved than it first appears. Requests are worked through in the order received, and scheduling and prioritisation are at our discretion.
Where we expect something to take materially longer, we will tell you and give you a revised estimate.
3. Launch Timescale
We aim to have your website live within 30 days or less. This commitment is subject to the following, and the 30 day period is extended accordingly where any of them apply.
The clock starts when you complete your onboarding form. Not when you subscribe, and not when you first speak to us. The 30 days runs in calendar days from the date we receive your completed onboarding form. If the form is incomplete, the clock starts when the missing information reaches us.
Domain access. You must give us access to your domain registrar, or make the DNS changes we ask for, at least 14 days before your go live date. If we receive that access later, your go live date moves back by the same number of days the access was late.
Waiting on you. The 30 days is paused for any period where we are waiting on content, information, feedback, approvals, or access from you. Time starts running again when we receive what we asked for.
Approval. Your website goes live once you have approved it. If you do not respond to a request for approval within 5 working days, we may treat the work as approved and proceed to launch.
Outside our control. The 30 days does not cover delays caused by third parties, including your domain registrar, your existing host, payment providers, or platform outages.
4. What Is Not Included
The following are outside your subscription and will be quoted separately before any work begins:
New pages, new sections, and new features beyond the scope of your plan
Rebuilds or redesigns of the site after it has gone live
Copywriting, photography, videography, and illustration
Ongoing SEO campaigns, paid advertising, and management of ad accounts
Ad spend, third-party app and plugin costs, premium fonts, stock imagery licences, and any other third-party fees
Bulk product uploads and data migration
Email hosting, CRM setup, and integrations with third-party systems
Support for websites or systems we did not build
Where any of these involve third-party costs, those costs are yours and are payable in addition to your subscription. We will tell you before committing you to any third-party cost.
5. Minimum Term
All plans have a minimum term of 12 months, beginning on the date of your first payment.
You cannot cancel during the minimum term. If you stop paying during the minimum term, the remaining payments for the term still fall due.
This is because your website is designed and built in full at the start of the relationship, before you have paid more than your first instalment, and there is no separate build fee. The subscription spreads the cost of that work across the term. Ending early would mean you receive the build without paying for it.
6. After the Minimum Term, Cancellation, and Refunds
Monthly plans. After the 12 month minimum term, your subscription continues on a rolling monthly basis. You may cancel at any time by giving us 30 days' written notice by email to support@netspire.co.uk.
Annual plans. After the 12 month minimum term, your subscription renews for a further 12 months on each renewal date. To prevent a renewal, you must give us written notice by email at least 30 days before the renewal date. Your renewal date is the anniversary of your first payment.
Renewal grace period. If you miss the notice window, you may still cancel within 14 days of the renewal payment being taken by emailing support@netspire.co.uk. We will cancel the renewal and refund the renewal payment in full, and your service will end at the end of the period you have already paid for. This applies once per renewal and does not apply to your first 12 month term.
Switching from annual to monthly. You may move from an annual plan to a monthly plan at your renewal date. Tell us by email at least 30 days before the renewal date. Your subscription will then continue on a rolling monthly basis at our standard monthly rate for your tier, which is higher than the effective monthly cost of an annual plan, and you may cancel at any time on 30 days' notice from that point.
We cannot switch you to monthly part way through an annual period you have already paid for, because that period is non-refundable under this section.
Switching from monthly to annual. You may move to an annual plan at any time. The annual rate applies from your next billing date, and a new 12 month period begins.
Changing tier. You may upgrade to a higher tier at any time, and the new rate applies from your next billing date. Downgrades take effect at your next renewal date, with at least 30 days' notice, and cannot take effect during a minimum term or a paid annual period.
No pro-rata. Cancellation takes effect at the end of your current billing period. We do not pro-rate, and we do not refund part-periods. If you cancel a monthly plan mid-month, your service continues to the end of that month. If you cancel an annual plan, your service continues to the end of that annual period.
No refunds. Subscription payments already made are non-refundable. This applies in particular to annual plans: the website is delivered upfront, so an annual payment is payment for work already carried out as well as for the service ahead.
Nothing in this section affects your rights where we are in breach of these terms.
7. Payment
Payments are taken by card or bank debit through Stripe on the same date each month or year.
If a payment fails, we will attempt to take it again and Stripe will notify you. If payment has not been received within 7 days of the due date, we may take your website offline until the account is brought up to date. Your website will be restored once payment clears.
Suspension does not pause or extend your subscription, and payments continue to fall due during any period of suspension.
If your account remains unpaid for 30 days, we may terminate your subscription and remove your website. Amounts owed under the minimum term remain payable.
8. Prices, Increases, and Promotions
Your price is fixed for the duration of your minimum term. We will not increase the price you pay during a minimum term or during a paid annual period.
After the minimum term, we may increase prices. We will give you at least 30 days' written notice before any increase takes effect. If you do not wish to accept an increase, you may cancel in accordance with section 6, and the increase will not apply before your notice period ends.
We may run promotions, discounts, and introductory offers from time to time. These apply only to new subscriptions taken out during the promotional period, on the terms stated. Existing clients are not entitled to a promotional rate retrospectively, and promotions cannot be combined or applied to an existing subscription.
9. Ownership and Intellectual Property
Your material. Anything you supply to us, including your business name, existing trade marks, text, images, product information and data, remains yours. You confirm that you own or are licensed to use everything you give us, and that our use of it will not infringe anyone else's rights.
The website during your subscription. The website we build for you, including its design, layout, structure and code, remains the property of Netspire while your subscription is running. Your subscription grants you a licence to use it for your business for as long as your subscription is active and paid.
Logos and brand design. Where we create a logo or brand identity for you, ownership transfers to you once you have completed your first 12 months and your account is fully paid. Until that point, you have a licence to use it, and ownership stays with Netspire. On transfer, we assign the rights in that logo or brand identity to you outright.
The website when you leave. If you cancel properly in accordance with section 6, after completing the minimum term and with your account fully paid, we will transfer the website project to your own Framer account. You will be responsible for your own Framer subscription, hosting, and any other running costs from that point. We will make the transfer within [14] days of your subscription ending.
We are not obliged to transfer anything where your subscription ends during the minimum term, where it is terminated for non-payment, or where any amount is outstanding.
What does not transfer. Some elements cannot be transferred, including third-party licences held in our name, stock imagery and fonts licensed to us, and third-party apps and plugins. You will need to license these yourself. We also retain ownership of our own tools, templates, reusable components, systems and know-how, including anything we developed before or independently of your project, and we remain free to use them for other clients.
Our brand. NETSPIRE is a registered trade mark of Netspire Group Ltd, UK trade mark number UK00004419858. Our name, logo, and branding remain ours at all times. Nothing in these terms gives you any right to use them, and nothing in the logo and brand design provisions above transfers any of our own branding to you.
Portfolio. We may display work we have produced for you, along with your name and logo, in our portfolio, case studies, website, and marketing material, unless you ask us in writing not to.
10. Domain Names
You own and pay for your own domain name, and we configure it to point at your website. Keeping the domain registered and renewed is your responsibility. If your domain expires, your website will go offline, and your subscription continues to run.
Where we register or hold a domain on your behalf at your request, we will transfer it to you on request once your account is fully paid.
11. Your Responsibilities
To let us do our job, you agree to:
Provide the content, information, access and approvals we need, within a reasonable time
Give us a single named point of contact for requests and approvals
Keep your account details and billing information up to date
Not use the website for anything unlawful, misleading, or in breach of anyone else's rights
Not edit, copy, or attempt to export the website yourself, or give access to a third party, while it remains our property under section 9
Where a delay is caused by us waiting on you, our turnaround times do not apply and your subscription continues to run.
12. Third-Party Platforms
Your website is built and hosted on Framer, and payments are handled by Stripe. Other third-party services may be used with your agreement.
We are not responsible for outages, changes, price increases, or the failure of any third-party platform. Where a third-party platform changes in a way that affects your website, we will tell you and set out the options.
13. Availability
We will take reasonable steps to keep your website online, but we do not guarantee uninterrupted or error-free service. Downtime may occur because of maintenance, third-party platform issues, or matters outside our control.
We do not guarantee any particular search engine ranking, level of traffic, number of enquiries, or commercial result.
14. Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.
Subject to that:
We are not liable for loss of profit, loss of revenue, loss of business, business interruption, loss of anticipated savings, loss of goodwill, or loss or corruption of data, whether direct or indirect
We are not liable for any indirect or consequential loss
Our total liability to you, for all claims arising out of or in connection with these terms, is limited to the total amount you paid us in the 12 months immediately before the claim arose
This reflects the price of the service. If you need a higher level of cover, tell us before you subscribe and we will discuss it.
15. Termination by Us
We may suspend or terminate your subscription immediately if you:
Fail to pay an amount that remains outstanding for 30 days
Use the website for unlawful purposes or in breach of section 11
Behave abusively towards our team
Where we terminate for one of these reasons, amounts owed under the minimum term remain payable and no transfer under section 9 will take place.
We may also terminate for convenience on 60 days' written notice, in which case we will refund any part-period you have paid for and transfer the website project to you.
16. Confidentiality and Data Protection
Each of us agrees to keep the other's confidential information confidential and to use it only for the purposes of the services.
Where we process personal data on your behalf, for example data submitted through forms on your website, we act as your data processor and you act as the data controller. This section forms the written contract required by Article 28 of the UK GDPR.
We will: process that personal data only on your documented instructions, which these terms and your ordinary service requests constitute; make sure anyone with access to it is bound by confidentiality; apply appropriate technical and organisational security measures; not engage another processor without telling you, noting that our current sub-processors are the platforms listed in our Privacy Policy; assist you, as far as is reasonable, in responding to requests from individuals and in meeting your own obligations around security, breach notification and impact assessments; tell you without undue delay if we become aware of a personal data breach affecting your data; make available the information you reasonably need to demonstrate compliance; and, at the end of the services, delete or return that personal data at your choice, except where we are required to keep it by law.
The subject matter is the provision of website design, hosting and management services; the duration is the term of your subscription; the nature and purpose is hosting and maintaining your website and the systems supporting it; the types of personal data are those your website and forms collect; and the categories of individuals are your customers, enquirers, and website visitors.
Our own handling of your information is described in our Privacy Policy at netspire.co.uk/privacy-policy.
17. Changes to These Terms
We may update these terms from time to time. We will give you at least 30 days' notice by email of any change that materially affects you, and the change will not take effect during your current minimum term or paid annual period.
The version of these terms in force when you subscribed applies until any change takes effect. Previous versions are available on request.
18. General
Entire agreement. These terms, together with your plan details and any proposal or order confirmation we send you, form the whole agreement between us. Where there is a conflict, these terms take priority unless we have agreed otherwise in writing.
No assignment. You may not transfer your subscription to another business without our written agreement, which we will not unreasonably withhold.
Force majeure. Neither of us is liable for failure to perform caused by events outside our reasonable control.
Severability. If any part of these terms is found to be unenforceable, the rest continues to apply.
Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
19. Contact
Netspire Group Ltd 66 Paul Street, London, EC2A 4NA support@netspire.co.uk